Policies

Refunds & cancellations.

Last updated 25 September 2026

1. What you can buy

• Coin packs. One-time purchases of coins, which you spend to create artworks in the Studio.
• Creator Pro. A monthly subscription that lets you create without spending coins while it's active. It renews every month until you cancel.

Current prices are on our Pricing page. Payments in India are handled by Razorpay, and elsewhere by Stripe.

2. Coin packs

• Coins are added to your account as soon as your payment is confirmed.
• If a creation fails, the coins it used go back to your balance automatically.
• Because coins are delivered instantly and can be spent straight away, a coin pack can't be refunded once any of its coins have been used.
• If you haven't used any coins from a pack, you can ask for a full refund within 7 days of buying it.
• Coins have no cash value, and can't be transferred to another account or exchanged for money.

3. Creator Pro subscription

• You can cancel at any time. Write to us through Contact us and choose "Payments and refunds".
• Cancelling stops future renewals. You keep Creator Pro until the end of the month you've already paid for.
• We don't refund part of a month that has already started, except where the law requires it.
• If you're charged for a renewal you meant to cancel, tell us within 7 days. If you haven't used Creator Pro since that renewal, we'll refund it in full.

4. Payment problems

• Charged twice, or charged without receiving your coins or subscription: tell us, and we'll either credit what you bought or refund the payment in full.
• Payment failed, but money left your account: your bank or payment provider usually reverses this automatically within 5 to 7 working days. If it doesn't, contact us with the payment details and we'll help.

5. How to ask for a refund

Write to us through Contact us, choose "Payments and refunds", and tell us:

• the email address on your KamZour account;
• the date and amount of the payment;
• the order or payment ID, if you have it (it's in your payment confirmation).

We reply within 2 working days. Approved refunds go back to the original payment method (card, UPI, net banking or wallet) and are processed within 5 to 7 working days of approval. Your bank may take a few more days to show it.

6. When we can't refund

We don't refund purchases on accounts that are closed for breaking our Terms of service.

7. Questions

If anything here is unclear, contact us. For how purchases reach your account, see Shipping & delivery.