Policies

Shipping & delivery.

Last updated 25 September 2026

1. What we deliver

We sell coin packs and the Creator Pro subscription, which you use to create artworks in the Studio. All of them, and the artworks you make, are digital.

2. No physical shipping

We don't sell or ship physical goods, so there are no shipping charges, delivery addresses or courier times. You can buy wherever our payment options are available.

3. How long delivery takes

• Coins and subscriptions appear in your account as soon as your payment is confirmed. That's normally within a few seconds, and at most 30 minutes if the payment provider is slow to confirm.
• Artworks appear in the Studio as soon as they're rendered, usually within a minute. They stay in your collection, ready to view and download.

4. How you'll know it arrived

After checkout you'll see a payment confirmation page, and your new balance or Creator Pro status shows in your account straight away.

5. If something doesn't arrive

If 30 minutes have passed and your coins or subscription still aren't showing, write to us through Contact us with your payment details. We'll credit what you bought or refund the payment, as described in our Refunds & cancellations policy.